Refund policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our refund policy below:
Consumer Guarantees Act (CGA) Rights
Under New Zealand consumer law, you have the right to a repair, replacement, or refund if a product:
- Has a fault or is defective
- Does not match the description or sample
- Is unsafe or not fit for purpose
- If you believe your product is faulty or not as described, please contact us as soon as possible.
Refunds for Change of Mind
We do not generally offer refunds or exchanges for change of mind. However, if you receive an incorrect or damaged item, please contact us immediately.
How to Request a Refund
To request a refund, please contact us within 7 days of receiving your order at:
str1kestudioz@hotmail.com
Please provide your order number and details about the issue.
Refund Processing
Once your refund is approved, it will be processed within 7 business days. Refunds will be issued using the original payment method.
Contact Us
If you have any questions about our refund policy, please contact us at:
str1kestudioz@hotmail.com